Before you write — If the problem is with a service, check the live status first: if it is a known outage you see it straight away, without opening a ticket.
How to reach us
Pick whichever channel you prefer: your request reaches the same technical team either way.
Technical support
Open a ticket from the customer console and follow the work from your own area.
Phone support
Rather explain it out loud? Call us: we open the ticket ourselves and see it through to the fix.
Email and contact form
Write to us with the details of the service involved: our systems engineers answer you directly.
Professionalism and support built around you
Support built around you
Our service rests on an ongoing relationship with the customer: support is tuned to your needs, not to a script that is the same for everyone.
All-inclusive support
We follow you from the first steps, through migration and setup, and then on the management and security side, with no pay-per-request charges.
Prime support 24/7
If you need cover at any hour and on any day of the year, the Prime support add-on brings proactive intervention and priority in the queue.
What we take care of
The engineers who run the infrastructure are the ones who answer: no first line sorting tickets, no middlemen.
- Migrating sites and mailboxes from another provider
- Setting up DNS, MX records, redirects and certificates
- Investigating slowdowns and application errors
- Malware removal and restore from backup
- Hardening and updates of managed services
- Guidance on technical choices ahead of a release
Support tools
For remote sessions you will find the programs to download and the instructions on the dedicated page. Use them only after the guidance you receive by ticket, phone or email.
Go to the toolsHave a project in mind?
Let's talk: we'll help you choose the right solution, with no obligation.
